1. Who you are agreeing with
KeenTag (keentag.com) is provided by KeenTag, 600 N Broad Street, Suite 5 #3414, Middletown, DE 19709, United States ("we", "us"). By creating an account or using KeenTag you accept these terms. If you use KeenTag for a company, you confirm you can accept them on its behalf.
2. The service
KeenTag measures whether AI answer engines mention your brand and recommends fixes. We report visibility as a statistical rate with a confidence interval. We do not guarantee any search ranking, AI ranking, traffic, or business outcome, and we make no such promise.
3. Your account
You’re responsible for the accuracy of the brands and prompts you track and for keeping your login secure. Don’t use KeenTag to track brands you have no legitimate interest in, or to abuse the AI providers we query.
4. Billing
Paid plans are billed through Paddle, our merchant of record, who handles payment and applicable taxes. Subscriptions renew until cancelled; you can upgrade, downgrade, or cancel anytime from your account. Cancellation stops future renewals; access continues through the paid period.
5. Fees, renewal and taxes
Plans are billed in advance, monthly or yearly, at the price shown on the pricing page when you subscribe. Each subscription renews automatically for the same period until you cancel. Prices are in US dollars; Paddle adds any sales tax or VAT that applies where you are. If we change a price, the new price applies from your next renewal and we tell you before it does. Paddle's buyer terms also apply to your purchase. Refunds follow our refund policy.
6. Intellectual property
We own KeenTag, its software, design and content. You keep ownership of the brands, questions and other information you add. You give us permission to use that information only to run the service for you. Reports and exports you create are yours to use.
7. Service availability
We work to keep KeenTag available and accurate, but we don't promise uninterrupted service. AI engines change their answers and their access rules, so results can vary and some checks may fail or be delayed. Planned maintenance and outages of the AI providers we query can affect the service.
8. Acceptable use
No reverse-engineering, resale, or automated scraping of the service beyond your plan’s limits. We may suspend accounts that abuse the service or put our AI-provider access at risk.
9. Limitation of liability
KeenTag is provided “as is.” To the extent permitted by law, we are not liable for indirect or consequential damages, and our total liability is limited to the amount you paid us in the prior twelve months.
10. AI systems (transparency)
KeenTag queries third-party AI systems (ChatGPT, Perplexity, Gemini) to measure your visibility and may present AI-generated analysis and recommendations. AI output varies between runs and can be incomplete or wrong — you are responsible for reviewing it before acting. We report visibility as a statistical rate, not a definitive fact.
11. Data processing (DPA)
Our sub-processors are listed in the Privacy Policy. Business customers who need a Data Processing Agreement can request one at support@keentag.com.
12. Changes
We may update these terms; material changes will be posted here with a new date. Continued use after a change means you accept it.
13. Contact
Questions about these terms? Email support@keentag.com.