Help centre
How can we help?
Short answers to the questions people ask most, from getting started to deleting your data. Can’t find yours? A person reads every message.
Video guides
How to check if ChatGPT mentions your brand (free check)
How to check if ChatGPT, Perplexity and Gemini mention your brand: KeenTag's free check, start to finish.
Nothing is sent to YouTube until you press play. Brands and numbers on screen are sample data; the narration is a synthetic voice. Video privacy
Watch on YouTube: How to check if ChatGPT mentions your brand (free check) (opens in a new tab)- How to check if ChatGPT mentions your brand (free check) (1:05): watch on YouTube
- Which questions to track for AI visibility (and how to choose) (1:11): watch on YouTube
- How to measure AI visibility: a mention rate, not a rank (0:59): watch on YouTube
- Who ChatGPT names instead of you, and which sources AI cites (0:57): watch on YouTube
- What to fix when ChatGPT names a rival (and how to re-test) (1:09): watch on YouTube
- How to share an AI visibility report (link or PDF) (0:48): watch on YouTube
Getting started
How do I start?
Type your website at the top of the home page. We read your site and draft your tracking setup: your category, up to 3 rivals and up to 5 buyer questions. Edit it, then run a free check on your first 3 questions. To track it, create your account and choose a plan. You can change everything in setup, and your first full scan runs right after it.
Step-by-step guideWhich engines do you ask?
ChatGPT, Perplexity, Gemini, on every plan. Google AI Overviews is marked “soon” on the plans that include it, because it is not live yet.
How many brands and questions can I track?
It depends on your plan: Solo 3 brands and 25 questions, Pro 10 brands and 60 questions, Agency 25 brands and 150 questions. You can see your usage under Account → Billing.
The rate and its range
Why is there a range and not a score?
AI answers change from one run to the next, so a single number would be false precision. We report the share of answers that name you, plus the 95% range the true share likely sits in.
How the range is computedWhy is my range so wide?
The range depends on how many answers it is based on. A handful of answers gives a wide range; more questions and more samples make it tighter. A wide range is honest, not an error.
How many times is each question asked?
Samples per question, per engine: Solo 3, Pro 3, Agency 4.
Answers and citations
What counts as being named?
Your brand appears in the answer to the question. Each answer is labelled named, not named, unclear or no answer, and kept in full so you can read it and check the label yourself.
Where do citations come from?
Some engines list the sources behind an answer. We keep those links with the answer, so you can see which pages the engine leaned on and whether any of them are yours.
Which questions should I track?
The ones a buyer types before choosing: “best X for Y”, “X vs Y”, “cheaper alternative to X”. Start with the questions your sales calls already hear.
Fixes and re-checks
What is a fix?
One specific change for a question you are missing: the page to change and what it should say, based on what the named rivals have that you don’t. It is content a person publishes, never hidden text.
How often do re-checks run?
On a schedule that depends on your plan (Solo: weekly tracking; Pro: daily tracking; Agency: daily tracking).
How do I know a fix worked?
We compare the range before and after. It counts as a change only when the two ranges no longer overlap; otherwise we say there is no detectable change yet. We never claim the fix caused it.
Plans and billing
How do I manage billing or cancel?
Account → Billing → Manage billing & invoices opens the Paddle portal, where you can see invoices, change your payment method or cancel. Cancelling stops future renewals; access continues through the period you paid for.
Who bills me?
Paddle, our merchant of record. Prices are in USD and VAT is handled at checkout.
Can I get a refund?
Your first payment is covered by a 14-day money-back guarantee: email us within 14 days of it. The refund policy covers renewals and the details.
Refund policyYour data and account
How do I export my data?
Account → Security → Your data → Download my data gives you a JSON file with your account, brands, questions, check history and fixes.
How do I delete my account?
Account → Security → Danger zone → Delete account. It permanently erases your account and tracking data; it ages out of our database backups within 30 days.
What do you keep from the setup preview and the free check?
From the setup preview: the domain you enter and the suggested category, rivals and buyer questions, plus a one-way hash of your IP address to enforce daily limits. These are deleted after 30 days. If you run the free check, we also keep your email, the questions asked and the answers, so we can email you the report (it is sent only by email, to that address) and its link keeps working. You can stop those emails from your results page. We keep them for 12 months after your last check.
Privacy policyStill stuck?
Tell us what you were trying to do and what happened. A person reads every message and aims to reply within one business day.