1. How billing works
KeenTag subscriptions are sold and processed by Paddle, our merchant of record. Paddle handles payment, applicable taxes, and refunds on our behalf, in line with this policy and Paddle’s buyer terms. Your card statement will show a charge from Paddle for KeenTag.
2. 14-day money-back guarantee
If KeenTag isn’t right for you, email support@keentag.com within 14 days of your first payment and we’ll refund that payment in full — no hard feelings. This applies to your initial subscription purchase (your first paid period).
3. Cancelling your subscription
You can cancel anytime from your account or the Paddle billing portal. Cancellation stops all future renewals; your access continues through the end of the period you’ve already paid for. We don’t automatically refund unused time on the current period — cancelling simply stops the next charge.
4. Renewal charges
Renewal payments after your first period are generally non-refundable. But if you were charged for a renewal you didn’t intend — for example, you meant to cancel and didn’t — contact us within 14 days of that charge and we’ll review it fairly and, in most cases, refund it.
5. How to request a refund
Email support@keentag.com from the address on your account, or request the refund directly through Paddle from your receipt or the billing portal. Approved refunds are returned by Paddle to your original payment method, usually within 5–10 business days depending on your bank.
6. Exceptions
We may decline a refund where there’s evidence of abuse — for example, repeatedly subscribing and refunding, or violating our Terms of Service. Nothing in this policy limits any refund right you have under applicable consumer law.
7. Contact
Questions about a charge or refund? Email support@keentag.com and we’ll help.